Pozool Pozool

Privacy Policy

Last updated: April 29, 2026

This Privacy Policy explains how Pozool ("Pozool," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, contact us, or use our property management products and related services.

1. Information We Collect

We may collect the following categories of information:

  • Account and contact information, such as name, email address, company name, phone number, and login credentials.
  • Property and operational information, such as listings, reservations, guest details, payment status, cleaning tasks, messages, reports, and team activity.
  • Billing information, such as plan details, invoices, payment method tokens, and transaction records processed by payment providers.
  • Technical information, such as IP address, device type, browser, pages viewed, logs, cookies, and approximate location.
  • Communications you send to us, including support requests, demo requests, feedback, and emails.

2. How We Use Information

We use information to provide, maintain, secure, and improve Pozool, including to:

  • Operate reservation, calendar, payment tracking, messaging, reporting, and operational workflows.
  • Create and manage accounts, authenticate users, and provide support.
  • Process payments, invoices, and account administration.
  • Communicate about demos, product updates, security notices, and service-related matters.
  • Monitor performance, prevent fraud, troubleshoot issues, and protect Pozool, customers, guests, and third parties.
  • Comply with legal obligations and enforce our agreements.

3. Customer and Guest Data

Customers are responsible for having the legal right to provide property, reservation, guest, owner, employee, contractor, and payment-related information to Pozool. Customers are also responsible for providing any required notices and obtaining any required consents from guests, owners, staff, contractors, or other individuals whose information is entered into or connected with Pozool.

4. Third-Party Services

Pozool may connect with third-party services, such as booking channels, payment processors, email providers, hosting providers, analytics tools, and support tools. These services may process information under their own terms and privacy policies. Pozool is not responsible for the privacy practices, security, availability, or content of third-party services.

5. How We Share Information

We may share information:

  • With service providers that help us operate Pozool, subject to appropriate confidentiality or processing obligations.
  • With third-party integrations that a customer authorizes or connects.
  • With a customer’s authorized users, team members, or account administrators.
  • When required by law, legal process, security needs, or to protect rights, property, and safety.
  • In connection with a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets.

6. Cookies and Analytics

We may use cookies and similar technologies to keep the website and product working, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings, but disabling cookies may affect functionality.

7. Data Retention

We retain information for as long as needed to provide services, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs. We may retain backup copies for a limited period.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee absolute security. Customers are responsible for keeping their credentials confidential and managing user access appropriately.

9. Privacy Rights

Depending on your location, you may have rights to access, correct, delete, export, or object to certain processing of your personal information. To make a request, contact us at hello@pozool.com. We may need to verify your identity and may deny requests where permitted by law.

10. International Use

Pozool may process information in countries other than where you live or operate. By using Pozool, you understand that information may be transferred to and processed in locations with different data protection laws.

11. Children

Pozool is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can take appropriate action.

12. Changes

We may update this Privacy Policy from time to time. Updates are effective when posted unless a different date is stated. Continued use of Pozool after an update means the updated policy applies.

13. Contact

Questions or requests can be sent to hello@pozool.com.